TuruPARKING — User Guide for Foreign Users

01

Install the App

Search for "TuruPARKING" or "투루파킹" in the App Store (iOS) or Google Play Store (Android) and download the app.

💡

Tip The app interface is in Korean. This guide explains each screen in English so you always know what to tap.

02

Sign Up

You must create an account to purchase a monthly parking pass. The registration process requires Korean mobile number identity verification (PASS authentication).

⚠️

Korean phone number required Identity verification via PASS uses a Korean carrier (SK Telecom, KT, or LG U+). If you do not have a Korean number, you will not be able to complete verification.

Step-by-Step Sign Up Flow

1

Tap "회원가입" (Sign Up) On the login screen, tap the orange "회원가입" button at the bottom.

2

Start Identity Verification Tap "본인인증" (Verify Identity). A screen will appear asking you to begin the verification process.

3

PASS Authentication Select your Korean mobile carrier (SK Telecom / KT / LG U+). You can authenticate via the PASS app or by SMS code ("문자SMS로 인증하기").

4

Agree to Terms Check all required boxes marked "[필수]" (Required). Tap "다음" (Next) to continue.

5

Enter ID & Password Create your ID (영문+숫자, no special chars) and a password of 8–20 characters including letters, numbers, and special characters.

6

Registration Complete Tap "투루파킹 시작" (Start TuruPARKING). You are now logged in and ready to use the app.

03

Log In

Once registered, you are logged in automatically. If you are logged out, return to the login screen to sign in again.

How to Log In

1
Go to "내 정보" (My Info) tab (bottom right) → tap the > arrow next to "로그인이 필요합니다" (Login required).
2
Enter your 아이디 (ID) and 비밀번호 (Password), then tap the "로그인" button.
3
If you forgot your account details, tap "계정찾기" (Find Account) to recover via identity verification.

04

Find a Parking Lot

The home screen shows a map of nearby parking lots. Tap any pin to see details, or use the search bar to find a specific location.

Parking Lot Status Labels

일반판매

Passes currently on sale. You can purchase immediately and use right away.

일반판매 (예약)

Passes on sale, but for future use — not usable on the day of purchase.

매진

Sold Out. No external passes can be purchased at this lot right now.

휴업 / 폐업

Temporarily closed / Permanently closed. Not available.

Parking Lot Detail Page

What to Check on the Detail Page

①
이용권 — Available passes for this lot. Select one to activate the "이용권 구매" (Buy Pass) button.
②
주차장 정보 / 운영시간 — Operating hours (평일 = weekday, 토요일 = Saturday, 일요일 = Sunday/holiday) and fee schedule.
③
주차장 이용 안내사항 — Important notices for this specific lot. Read before purchasing.
④
"이용권 구매" button at the bottom — tap to proceed to purchase.

05

Purchase a Monthly Parking Pass

This is the most important section. Follow all steps carefully. You must be logged in before purchasing. The purchase screen is called "이용권 구매".

Purchase Page Structure — 4 Sections to Fill In

①
상품정보 (Product Info) — Confirms the parking lot and pass type you selected. Read-only.
②
이용정보 (Usage Info) — Set your start date (이용기간) and vehicle number (이용차량). Both must be filled in.
③
결제정보 (Payment Info) — Choose your payment method (card or bank transfer), and opt in/out of auto-renewal (자동갱신).
④
"이용권 결제" button — Final button to place the order. Only active when all fields are filled.

① Selecting the Usage Period (이용기간)

📅

The end date is calculated automatically based on the start date you choose. You only pick the start date — the system sets the end date for you.

If start date is…	Then start date becomes…	End date is…	Fee covers…
1st–10th of this month	Fixed to `1st of this month`	Last day of this month	1 month fee
11th–last day of this month	The date you selected	Last day of next month	Pro-rated this month + full next month
1st–10th of next month	Fixed to `1st of next month`	Last day of next month	1 month fee (next month)

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After selecting a date, the screen shows a breakdown of the total amount. Confirm the amounts before tapping "선택완료" (Confirm Selection).

② Selecting Your Vehicle (이용차량)

No vehicle registered

You will see "등록한 차량번호가 없습니다." Tap "+ 이용차량 추가" to add a new vehicle. Enter your Korean license plate number (e.g. 123가1234) and a nickname (e.g. My Car).

Vehicle already registered

A list of your saved vehicles appears. Tap the one you want to use, then tap "선택완료" (Confirm Selection) at the bottom.

⚠️

Korean license plate format required. Only Korean-format plate numbers are accepted (e.g., 12가1234 or 서울12가1234). Spaces are not allowed.

③ Selecting Your Payment Method (결제수단) & Auto-Renewal (자동갱신)

🔑

This is the most critical step. Choose between Credit/Debit Card (신용/체크카드) and Bank Transfer (무통장입금). Only card payments support the auto-renewal feature.

1

Select "신용/체크카드" (Credit/Debit Card) Tap the radio button next to "신용/체크카드".

2

Choose or Add a Card If you have a saved card, select it from the "카드 선택" (Select Card) dropdown. If not, tap "새 카드 추가" (Add New Card) and enter your card details. (See Section 06 — Card Registration for details.)

3

Set Auto-Renewal (자동갱신) ← Important! See the auto-renewal section below. Choose "자동 갱신에 동의" (Agree) or "갱신 안함" (No renewal).

4

Tap "이용권 결제" (Pay for Pass) The payment is processed immediately. Upon success, your pass is activated right away.

💡

Card payment = instant activation. As soon as the payment is approved, your parking pass becomes active and you can enter the parking lot.

1

Select "무통장 입금" (Bank Transfer) Tap the radio button at the top of the payment selection screen.

2

Select Your Bank (입금 은행 선택) Tap the "은행 선택" (Select Bank) dropdown and choose the bank you will transfer from. A virtual account (가상계좌) will be created for that bank.

3

Enter Cash Receipt Info (현금영수증) Optionally enter your personal or business number for a cash receipt. You can skip this if not needed.

4

Transfer the Exact Amount After placing the order, you will receive a virtual account number. Transfer the exact amount shown before the deadline (usually within 6 hours).

⚠️

Bank transfer = delayed activation. Your pass is NOT active until the transfer is confirmed (checked every ~1 minute). Auto-renewal is NOT available with bank transfer.

Auto-Renewal (자동갱신) — Card Payments Only

🔄

Auto-renewal is only available when paying by card. If enabled, the registered card will be charged automatically each month, renewing your pass without any action on your part.

자동 갱신에 동의 ✓

Agree to Auto-Renewal. Your card is charged automatically on the renewal date each month. You don't need to do anything — the pass renews itself. You can cancel auto-renewal later from your usage history.

갱신 안함 ○

No Auto-Renewal. The pass expires at the end of the period. You will need to manually renew it from the usage history screen (available 5 days before expiry).

💡

You can change your auto-renewal setting at any time by going to the usage history detail for that pass and tapping "설정 >" next to "자동 갱신".

④ Agree to Terms & Place Order

1
On the purchase page, tap "이용권 결제" (Pay for Pass). A terms popup appears — tap "취소 환불 정책" to review the cancellation policy, then tap "약관 동의" to agree.
2
Once all required terms are checked, tap "결제 진행" (Proceed to Payment) to finalize the order.

⑤ Order Success & Failure

주차권 주문에 성공했습니다

Order Successful (Card)
Your monthly pass is registered and active. Tap "확인" to return.

주차권 주문을 접수했습니다

Order Accepted (Bank Transfer)
Transfer the shown amount to the virtual account before the deadline. Pass activates after confirmation.

Error Message	Meaning & Action
주차권의 구매권한이 없습니다	You do not have permission to buy this pass. Contact customer support.
결제에 실패했습니다	Card payment failed. Check your card details or try a different card.
가상계좌에 문제가 생겼습니다	Virtual account creation error. Try again shortly.
주차권 주문을 실패했습니다	General error. If it persists, contact customer support.
이미 주문한 이용권입니다	You already have an active order for the same pass/period/vehicle/card combination.

06

Manage Your Account

From the "내 정보" (My Info) tab, you can register payment cards, manage vehicles, and check your usage history.

Registering a Payment Card (결제수단 관리)

1

Go to 내 정보 → 결제수단 관리 Tap the bottom navigation "내 정보" tab, then tap "결제수단 관리" (Payment Method Management).

2

Tap "결제수단 등록" (Register Payment) On the card management screen, tap the orange "결제수단 등록" button.

3

Select Card Type (카드 구분) Choose one: 개인 명의의 개인 카드 (Personal card in personal name), 개인 명의의 법인 카드 (Corporate card in personal name), or 법인 명의의 법인 공용 카드 (Corporate shared card).

4

Enter Card Details Fill in: 카드사 (Card issuer), 카드 번호 (Card number), 소유자 생년월일 6자리 (Date of birth, 6 digits: YYMMDD), 카드 유효기간 (Expiry: MM/YY), 비밀번호 앞 2자리 (First 2 digits of PIN).

5

Agree to Terms & Confirm Check all "[필수]" boxes and tap "카드 등록" (Register Card). A success screen confirms the card was saved.

⚠️

Up to 5 cards can be registered. A card set for auto-renewal cannot be deleted until you first turn off auto-renewal from the usage history detail screen.

Registering a Vehicle (차량번호 관리)

How to Register a Vehicle

1
Go to 내 정보 → 차량번호 관리, then tap "차량 등록" (Register Vehicle).
2
Enter your Korean license plate number exactly — no spaces. Example: 123가1234 or 서울12가1234.
3
Enter a 차량 별명 (nickname) such as "내 차" (My Car) to identify it easily.
4
Tap "차량 등록" to save. Up to 20 vehicles can be registered.

07

Checking Your Usage History (이용내역)

After purchasing a pass, you can track its status anytime from the "이용내역" (Usage History) tab in the bottom navigation bar. You must be logged in to see your history.

Pass Status Definitions

⏳
예약 대기 Pending Reservation
Order created via bank transfer. Awaiting payment deposit confirmation.
📅
예약 완료 Reservation Confirmed
Payment confirmed. Pass is reserved but the usage start date has not arrived yet.
✅
이용 중 Active (In Use)
Pass is currently active. You can enter and exit the parking lot freely.
🏁
이용 종료 Service Ended
Pass has expired. Renew or purchase a new pass to continue using the parking lot.
✕
취소 Cancelled
Order was cancelled. Check refund details in the usage history.

💡

Use the year selector (e.g., 2024 ∨) at the top of the usage history screen to view orders from previous years.

08

Usage History Detail (이용내역 상세보기)

Tap "상세 내역 >" on any pass in your usage history to see full details, manage renewal, or cancel.

예약 대기 — Pending Reservation (Bank Transfer)

Pending reservation detail - bank transfer

What to do when status is 예약 대기

1
Find the 입금 계좌 (Deposit Account) section — it shows the bank name, virtual account number, depositor name, deadline, and the exact amount to transfer.
2
Transfer the exact amount to the account number shown before the deadline. Payment is verified automatically approximately every 1 minute.
3
Once confirmed, the status changes to 예약 완료 or 이용 중 depending on the start date.
4
You can still change your 이용 차량 (vehicle) at this stage by tapping the dropdown next to your plate number.

⚠️

If you do not deposit before the deadline, the order will be automatically cancelled and the reserved parking slot will be released.

예약 완료 — Reservation Confirmed (Card Payment)

Key items on the Confirmed screen

①
자동 갱신 (Auto-Renewal) — Shows your current setting. Tap "설정 >" to change it at any time before the renewal date.
②
결제 정보 (Payment Info) — Shows the transaction date, amount, and approval number. Tap "영수증 >" to view the receipt.
③
예약 취소 (Cancel Reservation) — You can cancel at this stage. The cancellation policy applies — review the refund amount before confirming.

Renewing Your Pass (갱신)

🔄

Renewal becomes available 5 days before expiry. From that point, a "갱신 >" button appears on your usage detail screen. The next pass period is always the full month following the current end date.

자동 갱신 (Auto)

Auto-Renewal Enabled: The registered card is charged automatically on the renewal date. No action needed from you. Check your usage history the next day to confirm the new pass was created.

수동 갱신 (Manual)

Auto-Renewal Off: Tap "갱신 >" when it appears (5 days before expiry). A new order screen opens — follow the same payment steps as a new purchase.

Changing Auto-Renewal Settings

1
From the usage detail screen, tap "설정 >" next to 자동갱신.
2
Select "자동 갱신에 동의" (Enable) or "갱신 안함" (Disable). Choose the card to use for auto-payment.
3
Tap "수정 완료" (Save Changes) to apply. The setting takes effect immediately.

Manual Renewal Process

💡

On the manual renewal screen, the usage period is pre-filled (next month, 1st to last day). You can change the vehicle but not the period. Payment options: card or bank transfer.

이용 종료 — Pass Expired

When your pass expires

!
The pass is no longer valid. You cannot enter the parking lot with an expired pass.
→
If the pass was renewed, the 갱신 정보 section shows "이용 기간을 갱신했습니다" (Renewed). Check your history for the new active pass.
→
If not renewed, "이용 기간이 완전히 종료되었습니다" appears. Purchase a new pass to continue parking.

Cancelling a Pass (취소)

예약 대기 취소

Cancelling a pending (bank transfer) order:
No payment has been made yet, so cancellation is immediate and free. The reserved slot is released.

결제 완료 주문 취소

Cancelling a paid order:
A cancellation fee applies. The refund amount = Total paid − (daily fee × days used × parking lot fee) − 20% cancellation fee. Review the refund amount carefully before confirming.

Step	What you see / What to do
1	On the usage detail screen, tap "예약 취소" or "주차권 취소" at the bottom.
2	A popup shows the cancellation policy and the 환불 금액 (Refund Amount). Review carefully.
3	Tap "다음" (Next) → select a cancellation reason → tap "예약 취소" or "주차권 취소" to confirm.
4	Card payments: Refund processed in 3–7 business days. Bank transfer: Status changes to 취소 접수 → admin approves → refund deposited on the confirmed date.

⚠️

Cancellations cannot be undone. Once cancelled, the reserved parking slot is released and you will need to purchase a new pass.

09

Customer Support & FAQ (고객센터 / 자주 묻는 질문)

If you encounter any issues, use the in-app customer support. Access it via the "더보기" (More) tab in the bottom navigation → "고객센터".

Customer Center (고객센터)

$Customer center screen$

How to Contact Support

📱
Operating Hours: Monday–Friday, 09:00 – 19:00 (Korean time, KST)
💬
KakaoTalk Chat: Tap "고객센터 문의하기" to open a KakaoTalk chat session with the support team. This is the primary contact method.
❓
Quick links: The same screen also has shortcuts to "자주 묻는 질문" (FAQ) and "공지사항" (Announcements).

💡

When contacting support, describe your issue in Korean if possible (you can use a translation app). Include your order number, parking lot name, and vehicle plate number for faster assistance.

FAQ (자주 묻는 질문)

가입 (Sign Up)

Questions about account registration, identity verification, and login issues.

결제 (Payment)

Questions about card registration, bank transfer, payment failures, and receipts.

취소/환불 (Cancellation)

Questions about how to cancel, refund timelines, and cancellation fees.

이용 (Usage)

Questions about pass activation, parking lot access, and renewal.

💡

To access the FAQ: 더보기 tab → 자주 묻는 질문. You can filter by category (가입, 결제, 취소, 이용, 기타) or search by keyword using the search bar at the top.